China lays out official stance on trade talks with U.S.in white paper

https://youtu.be/DjMI0mLUuYI

https://youtu.be/uEAc3PYe1W0

https://youtu.be/UABkYYyPMzc

China releases white paper on its position on economic and trade consultations with U.S.

On Sunday, China released a comprehensive white paper to formalize its positions on trade negotiations with the U.S. The set of statements come as the trade war escalates and Beijing threatens to hit back with a  retaliatory blacklist of U.S. firms. Here are some key takeaways from the press conference announcing the white paper:

U.S. ‘responsible’ for stalled trade talks

The “U.S. government bears responsibility” for setbacks in trade talks, chided the paper, adding that the U.S. has imposed additional tariffs on Chinese goods that impede economic cooperation between the two countries and globally.

While it’s “common” for both sides to propose “adjustments to the text and language” in ongoing negotiations, the U.S. administration “kept changing its demands” in the “previous more than ten rounds of negotiations,” the paper alleged.

On the other hand, reports of China backtracking on previous trade deals are mere “mudslinging,” Wang Shouwen, the Chinese vice minister of commerce and deputy China international trade representative, said as he led the Sunday presser.

China ready to fight if forced to

China does not want a trade war with the U.S, but it’s not afraid of one and will fight one if necessary, said the white paper.

Beijing’s position on trade talks has never changed — that cooperation serves the interests of both countries and conflict can only hurt both — according to the paper. CNBC’s Eunice Yoon pointed out that Beijing’s latest stance repeats previous statements made back in  September.

#China white paper highlights out on state media. My take on msg so far:
-China is the grown-up
-China is the victim
-China wants talks but only as an equal
-China will fight US for as long as it takes
(Not too diff from Sep 2018 white paper same topic) https://t.co/A5LCw3kZVL

— Eunice Yoon (@onlyyoontv) June 2, 2019  Eunice Yoon‏Verified account @onlyyoontv

#China white paper highlights out on state media. My take on msg so far: -China is the grown-up -China is the victim -China wants talks but only as an equal -China will fight US for as long as it takes (Not too diff from Sep 2018 white paper same topic) http://www.xinhuanet.com/english/2019-06/02/c_138110190.htm …

Deals must be equal

Difference and frictions remain on the economic and trade fronts between the two countries, but China is willing to work with the U.S. to reach a “mutually beneficial and win-win agreement,” stated the paper. However, cooperation has to be based on principles and must not compromise China’s core interests.

“Nothing is agreed until everything is agreed,” Wang said.

He said one needs not “overinterpret” China’s soon-to-come entity list, adding that it mainly targets foreign companies that run against market rules and violate the spirit of contracts, cut off supplies to Chinese firms for uncommercial reasons, damage the legitimate rights of Chinese companies, or threaten China’s national security and public interests.

China respects IP rights

The paper also touched on issues that are at the center of the prolonged U.S.-China trade dispute, including China’s dealings with intellectual property rights. U.S. allegations of China over IP theft are “an unfounded fabrication,” said the white paper, adding that China has made great efforts in recent years to protect and enforce IP rights.

Wang claimed that China pays the U.S. a significant sum to license IP rights every year. Of the $35.6 billion it shelled out for IP fees in 2018, nearly a quarter went to the U.S.

Investments are mutually beneficial

The white paper claimed that bilateral investments between the two countries are mutually beneficial rather than undermining for U.S. interests when taken account of “trade in goods and services as well as two-way investment.”

The Chinese government also pushed back at claims that it exerts influence on businesses’ overseas investments.

“The government is not involved in companies’ business activities and does not ask them to make specific investments or acquisitions,” said Wang. “Even if we make such requests, companies won’t obey.”

In response to China’s probe into FedEx over Huawei packages that went stray, Wang assured that “foreign businesses are welcome to operate legally in China, but when they break rules, they have to cooperate with regulatory investigations. That’s indisputable.”

The Shenzhen-based smartphone and telecom giant has been hit hard by during the trade negotiations as the Trump administration orders U.S. businesses to  sever ties with the Chinese firm.

Source link to /techcrunch

 
Read more:  

Investigation into FedEx expected to be fair and just

Chinese authorities announced on Saturday that relevant department has decided to open an investigation into whether FedEx violated the legitimate rights and interests of its Chinese clients. Huawei recently revealed to the media that FedEx had diverted two parcels sent from Japan destined for an address in China to the US, and two others from Vietnam to Hong Kong and Singapore respectively were also diverted to a US address after delay.
Source: Global Times | 2019/6/1 23:36:25

China's entity list sends clear signal

China's Ministry of Commerce announced on Friday that the country will release its non-reliable entity list. Foreign entities, individuals and companies that block and shut the supply chain, or take discriminatory measures over non-commercial reasons, and when their actions endanger the business of Chinese companies will be included in the list.
Source: Global Times | 2019/5/31 20:09:26

US ambitions threaten Asian security

The annual Shangri-La Dialogue kicked off in Singapore Friday. Chinese Defense Minister Wei Fenghe and Acting US Defense Secretary Patrick Shanahan will attend the event and make a speech, raising observers' expectations on this year's Dialogue.

China does not want but is not afraid of a trade war: white paper

China does not want a trade war, but it is not afraid of one and it will fight one if necessary. China's position on this has never changed, the white paper pointed out.

US accusation of China IP theft, forced technology transfer unfounded: white paper

Accusing China of stealing intellectual property to support its own development is an unfounded fabrication.

China says US 'solely to blame' for collapse of trade talks, but door ...

Beyond tariffs: China looks for new ways to hit back in US tech and ...

China white paper says trade war 'has not made America great again ...

China lays out official stance on trade talks with U.S.in white paper

https://youtu.be/DjMI0mLUuYI

https://youtu.be/uEAc3PYe1W0

https://youtu.be/UABkYYyPMzc

China releases white paper on its position on economic and trade consultations with U.S.

On Sunday, China released a comprehensive white paper to formalize its positions on trade negotiations with the U.S. The set of statements come as the trade war escalates and Beijing threatens to hit back with a  retaliatory blacklist of U.S. firms. Here are some key takeaways from the press conference announcing the white paper:

U.S. ‘responsible’ for stalled trade talks

The “U.S. government bears responsibility” for setbacks in trade talks, chided the paper, adding that the U.S. has imposed additional tariffs on Chinese goods that impede economic cooperation between the two countries and globally.

While it’s “common” for both sides to propose “adjustments to the text and language” in ongoing negotiations, the U.S. administration “kept changing its demands” in the “previous more than ten rounds of negotiations,” the paper alleged.

On the other hand, reports of China backtracking on previous trade deals are mere “mudslinging,” Wang Shouwen, the Chinese vice minister of commerce and deputy China international trade representative, said as he led the Sunday presser.

China ready to fight if forced to

China does not want a trade war with the U.S, but it’s not afraid of one and will fight one if necessary, said the white paper.

Beijing’s position on trade talks has never changed — that cooperation serves the interests of both countries and conflict can only hurt both — according to the paper. CNBC’s Eunice Yoon pointed out that Beijing’s latest stance repeats previous statements made back in  September.

#China white paper highlights out on state media. My take on msg so far:
-China is the grown-up
-China is the victim
-China wants talks but only as an equal
-China will fight US for as long as it takes
(Not too diff from Sep 2018 white paper same topic) https://t.co/A5LCw3kZVL

— Eunice Yoon (@onlyyoontv) June 2, 2019  Eunice Yoon‏Verified account @onlyyoontv

#China white paper highlights out on state media. My take on msg so far: -China is the grown-up -China is the victim -China wants talks but only as an equal -China will fight US for as long as it takes (Not too diff from Sep 2018 white paper same topic) http://www.xinhuanet.com/english/2019-06/02/c_138110190.htm …

Deals must be equal

Difference and frictions remain on the economic and trade fronts between the two countries, but China is willing to work with the U.S. to reach a “mutually beneficial and win-win agreement,” stated the paper. However, cooperation has to be based on principles and must not compromise China’s core interests.

“Nothing is agreed until everything is agreed,” Wang said.

He said one needs not “overinterpret” China’s soon-to-come entity list, adding that it mainly targets foreign companies that run against market rules and violate the spirit of contracts, cut off supplies to Chinese firms for uncommercial reasons, damage the legitimate rights of Chinese companies, or threaten China’s national security and public interests.

China respects IP rights

The paper also touched on issues that are at the center of the prolonged U.S.-China trade dispute, including China’s dealings with intellectual property rights. U.S. allegations of China over IP theft are “an unfounded fabrication,” said the white paper, adding that China has made great efforts in recent years to protect and enforce IP rights.

Wang claimed that China pays the U.S. a significant sum to license IP rights every year. Of the $35.6 billion it shelled out for IP fees in 2018, nearly a quarter went to the U.S.

Investments are mutually beneficial

The white paper claimed that bilateral investments between the two countries are mutually beneficial rather than undermining for U.S. interests when taken account of “trade in goods and services as well as two-way investment.”

The Chinese government also pushed back at claims that it exerts influence on businesses’ overseas investments.

“The government is not involved in companies’ business activities and does not ask them to make specific investments or acquisitions,” said Wang. “Even if we make such requests, companies won’t obey.”

In response to China’s probe into FedEx over Huawei packages that went stray, Wang assured that “foreign businesses are welcome to operate legally in China, but when they break rules, they have to cooperate with regulatory investigations. That’s indisputable.”

The Shenzhen-based smartphone and telecom giant has been hit hard by during the trade negotiations as the Trump administration orders U.S. businesses to  sever ties with the Chinese firm.

Source link to /techcrunch

 
Read more:  

Investigation into FedEx expected to be fair and just

Chinese authorities announced on Saturday that relevant department has decided to open an investigation into whether FedEx violated the legitimate rights and interests of its Chinese clients. Huawei recently revealed to the media that FedEx had diverted two parcels sent from Japan destined for an address in China to the US, and two others from Vietnam to Hong Kong and Singapore respectively were also diverted to a US address after delay.
Source: Global Times | 2019/6/1 23:36:25

China's entity list sends clear signal

China's Ministry of Commerce announced on Friday that the country will release its non-reliable entity list. Foreign entities, individuals and companies that block and shut the supply chain, or take discriminatory measures over non-commercial reasons, and when their actions endanger the business of Chinese companies will be included in the list.
Source: Global Times | 2019/5/31 20:09:26

US ambitions threaten Asian security

The annual Shangri-La Dialogue kicked off in Singapore Friday. Chinese Defense Minister Wei Fenghe and Acting US Defense Secretary Patrick Shanahan will attend the event and make a speech, raising observers' expectations on this year's Dialogue.

China does not want but is not afraid of a trade war: white paper

China does not want a trade war, but it is not afraid of one and it will fight one if necessary. China's position on this has never changed, the white paper pointed out.

US accusation of China IP theft, forced technology transfer unfounded: white paper

Accusing China of stealing intellectual property to support its own development is an unfounded fabrication.

China says US 'solely to blame' for collapse of trade talks, but door ...

Beyond tariffs: China looks for new ways to hit back in US tech and ...

China white paper says trade war 'has not made America great again ...

TV debate exposes US bias against China on trade and intellectual property

A screen shot of Liu Xin of China Global Television Network appearing on Trish Regan's show on Fox Business Network on Thursday Beijing time Photo: IC

China won't accept unequal trade deal

 
https://youtu.be/nzhZGUfaZhI

FOX Business’ Trish Regan talks with CGTN’s Liu Xin on trade and intellectual property

https://youtu.be/IeBjFdMd8RE
https://youtu.be/zu_Tc-f8Auk
https://youtu.be/nU563K2dRSE

A heated online feud between two high-profile news anchors from China and the US ended on Thursday morning in a seemingly friendly manner, but also laid bare the prejudice of some US elites against China.

The highly anticipated debate between Liu Xin of China Global Television Network (CGTN) and Trish Regan of the Fox Business Network, hailed as a first of its kind, also underscored the urgent need for the two countries to conduct better engagement as the trade and technology war has escalated to dangerous levels, Chinese analysts noted Thursday.

After days of hype, Liu appeared on Regan's primetime show Thursday morning Beijing time, where the two anchors went head-to-head over a wide range of issues, from the ongoing trade war to China's economic system.

Many in China praised Liu's performance for pushing back Regan's questions with clearly biased connotations, despite Liu being at a disadvantage because it was the US anchor's turf and she was in control of the conversation.

"Liu was very calm and showed great demeanor; in contrast, [Regan] appeared to be fanning the flames, instigating war and judging from an established angle," one Sina Weibo user wrote.

Clear prejudice

Despite her apparent attempt to appear fair and friendly with occasional smiles, Regan's prejudice was palpable throughout the showdown lasting around 16 minutes.

She started off the conversation by introducing Liu as a member of the Community Party of China (CPC) and painted Liu as a spokesperson of the CPC, drawing an immediate rebuke from Liu, who said she was not a CPC member.

"Please don't assume," Liu said. "I'm here today, only speaking for myself as Liu Xin, a journalist working for CGTN."

"Right off the bat, [Regan] put a huge label on Liu, saying Liu was representing the CPC… so the American was obviously biased," another Sina Weibo user wrote. Some online even pointed out that there were about 88 million CPC members and 1.4 billion people in China. "How hard can it be to understand that?" one wrote.

After mumbling about unsupported claims that China steals US technologies, Regan dropped another ideologically biased question, while appearing to be asking about China's economic system: "How do you define state capitalism?"

As she did throughout the show, Liu responded with sound arguments, educating the US anchor about China's socialist economy with Chinese characteristics, where market forces play an increasingly bigger role and the private sector is a major force in the economy.

"Such prejudice [against China] has long existed in the US," said Liang Haiming, dean of Hainan University's Belt and Road Research Institute, who also focuses on China-US trade relations. "This will not change from one exchange like this."

Better dialogue

However, Regan, who had fiercely defended the trade war the US government has initiated against China without concrete proof, did show a much softer tone and even appeared to be backing down from some of her earlier comments.

The showdown on Thursday appeared to be friendlier than their earlier fiery exchanges online, drawing praise from some Chinese and even Chinese officials.

Reacting to the debate, Lu Kang, spokesperson for China's Foreign Ministry, said that he was happy to see "rational, open and frank" dialogue between Chinese and US people in different areas.

At a time when tensions between the two economic powers are running high, the two countries need more effective dialogue rather than constant finger-pointing and the debate might have set a great example for that, analysts said.

"This is like in 1971, when the US ping-pong team was invited to China. No one remembers who won the matches, but people remember only that the US team went to China," Feng Da Hsuan, chief adviser of the China Silk Road iValley Research Institute and former vice president for research at the University of Texas at Dallas, told the Global Times, referring to a ping-ping match that has been widely credited as the start of China-US diplomatic relations in the early 1970s.

Anchors’ debate trumps China-US tensions

The debate between Fox Business' Trish Regan and China Global Television Network (CGTN)'s Liu Xin began around 8:30 on Thursday (Beijing time) and lasted only 16 minutes, much shorter than people had expected. The debate went more like an interview where Regan kept throwing questions and Liu responded.

Before the debate started, other topics and an advertisement were broadcast, including a long talk by Venezuelan opposition leader Juan Guaido. After the event, Michael Pillsbury from Washington DC-based Hudson Institute, who is known for his anti-China stance, appeared to make his comments.

The international community has shown interest in the debate mainly because of the conflict between China and the US, which has gone far beyond being a squabble to do with trade. There is increasingly intense exchange of opinions but both sides barely conceded to each other's stance.

A straight-out face-to-face talk between the two anchors would have been generally welcomed, although there are some people who just wanted to be bystanders.

Anyway, the debate has made headlines. This shows that there was too little effective communication between Beijing and Washington. The US is a country where the press is largely free but their reports about the trade war and China have been colored with views of the US political elite. The voice that reflects China's views can hardly spread in the US. American media outlets would censor China's voices to fit the agenda set by the US administration, thus rendering the message going across almost ineffectual.

There were no big flaws in the anchors' performance in the debate. Regan was aggressive while talking about China in an earlier broadcast, but this time she was restrained - more like an anchor. In the meantime, Liu was humble and candid. The whole dialogue was cordial.

What they talked about was not surprising - the possibility of zero tariffs between China and the US, disputes about intellectual property, and whether China is a developing or developed country. When the debate began, Regan introduced Liu as a member of the Communist Party of China (CPC), but Liu corrected Regan by saying that she was not, "Please don't assume that I'm a member. And I don't speak for the CPC. Here, today, I'm only speaking for myself as Liu Xin, a journalist working for CGTN."

This has demonstrated that Regan, as well as many other US media staff, don't understand how the Chinese system led by the CPC works. They have taken many things for granted. Such misunderstanding colors US public opinion about China.

Apparently, the brief dialogue came short on being thorough. It was far from meeting people's expectation. But it was still regarded as conducive. It is better to make such efforts rather than desisting from trying to have effective communication between China and the US.

We hope the debate could remind people of the importance of China-US talks and help the two countries get rid of political shackles and utilitarianism in consultations and strive to break the estrangement.

Have the anchors set a good example? It depends on what happens in the future. We hope people can say "yes" when they look back someday.

By Shan Renping - a commentator with the Global Times. opinion@globaltimes.com.cn Newspaper headline: Anchors’ debate trumps China-US tensions

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CGTN, Fox anchors discuss China-US ...

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TNB blames technical glitch! Explain discrepanccies in bills, TNB told

https://www.thestar.com.my/news/nation/2019/06/01/tnb-blames-technical-glitch/?jwsource=cl

https://youtu.be/M-Vm6k1Xud4

TNB to investigate complaints, urges consumers to lodge reports ...

KUALA LUMPUR: Tenaga Nasional Bhd (TNB) has admitted that a recent technical glitch is among the reasons for the sudden surge in utility bills.

TNB president and chief executive officer Amir Hamzah Azizan, who held a press conference yesterday, was apologetic and promised to investigate and resolve the issue as soon as possible.

Amir said the technical glitch between May 15 and May 20 caused a slight disruption to the system but it had since been resolved.

“Between May 15 and May 20, the system has been operationalised in stages so we can ensure we can (provide) service to the customers as fast as we can.

“By May 20, everything was back in operation. Some customers may have been billed for extra days (causing a hike in the bill),” he told the media.

Amir urged consumers to lodge a report if they noticed any discre­pancies in their bills.

He vowed that TNB would investigate and address their complaints.

Amir said in April alone, the utility company received 5,621 complaints but this almost doubled to 9,028 in May.

“This brings the total number of complaints to 14,469 reports and from this, 11,331 have been re­solved.

“We would also like to repeat our stand that TNB will keep its promise to investigate the reports.

“If there is evidence that we did overcharge, we will credit the amount back to our customers’ accounts,” Amir said.

He said a special task force, led by TNB’s chief retail officer Megat Jalaluddin Megat Hassan, had been formed to oversee the complaints and resolve the issue.

Megat Jalaluddin said that it usual­ly took about two weeks to credit the amount back to consumers but it could be delayed due to the large number of complaints received.

Amir said other reasons for the sudden surge in electricity bills include old and faulty TNB meters, replacement of new meters and increased usage in the consumer’s household.

He also assured consumers of uninterrupted electricity supply, especially during Hari Raya.

“To those who have lodged reports or ongoing investigations, we assure that the disconnection notice will be postponed for two weeks.

“We would like everyone to have a peaceful Hari Raya celebration,” he said.

Amir said the operation hours of TNB offices would be extended from 8am to 6pm from Monday to Saturday, except for public holidays.

As for the TNB Careline, the hours will be extended from 7am to 11pm every day including public holidays, except for Sunday.

This is to help facilitate complaints from consumers and to help resolve their billing issues as soon as possible.

On comments by Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin that TNB would be fined even after it rectifies the billing problem, Amir said at the moment the utility company would focus on fixing the problem.

“My focus is to resolve this issue, we will talk about other issues later. The consumers are our priority,” he said.

During an interview on 8TV’s Global Watch programme on Thursday, Yeo said the Energy Commission had already given TNB a warning letter and an instruction notice to resolve the problem.

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Explain discrepancies in bills, TNB told

KUALA LUMPUR: Tenaga Nasional Bhd (TNB) should give a concrete explanation for the sudden discre­pancies in electricity bills and take holistic steps instead of just depending on complaints from users, say consumer groups.

Consumers Association of Penang (CAP) education officer N.V. Sub­barao said TNB, as the national utility company, must take responsibility instead of depending on consumers to come forward and lodge reports.

“TNB must do the due diligence. It will be unfair to those especially in the rural areas,” he said.

Federation of Malaysian Consu­mers Associations (Fomca) chief operations officer T. Saravanan said that while TNB wanted users to lodge complaints, the utility company needed to improve its customer service and response time.

He noted that TNB should explain why there was a technical glitch in its system.

“The problem should have been communicated to the public earlier and they should not have waited for the Energy Commission or Energy, Science, Technology, Environment and Climate Change Ministry to intervene,” he said.

He also noted that the Energy Commission should investigate the issue and publish its findings.

“An independent investigation team should be formed so that the findings won’t be biased.

“The Energy Commission should play an important role in protecting consumers,” said Saravanan.

Malaysian Islamic Consumer Association secretary-general Datuk Dr Ma’mor Osman said TNB’s explanation that the sudden increase in electricity bill was due to a technical glitch could not be accepted.

“The public cannot accept this as TNB has all the technology to check silly mistakes.

“TNB makes very high profits and they have monopolised the sector.

“If they do not give a satisfactory explanation, consumers will as­sume that they just want to make more money.

“If they know there is a glitch in the system, they need to inform all consumers.

“There is no point in blaming others for their wrongdoing,” he said.

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https://youtu.be/PDdFdvklQN0 https://youtu.be/PDdFdvklQN0https://youtu.be/PDdFdvklQN0 Minister: Technical and billing issues also ..

TNB to re-credit those overcharged

Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters.  MELAKA: Tenaga Na.

TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw S...

TNB will still be fined, even after remedying high electricity charges

Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers. — Picture by Saw Siow Feng

https://youtu.be/Ap6DWFAg_gc

KUALA LUMPUR, May 31 — Energy supplier Tenaga Nasional Berhad (TNB) will still be fined even after it rectifies the billing problem which led to a sudden spike in electricity bills for consumers, minister Yeo Bee Yin has said.

Speaking in an interview during 8TV’s Global Watch programme yesterday, Yeo said the high electricity bills problem was in most cases due to TNB’s technical problem in billing the customers.

“The Energy Commission has already given them (TNB) a warning letter, and instruction notice, they must resolve the problem within 30 days and all who complained must have fair treatment,” the minister of energy, science, technology, environment and climate change said in an excerpt of the interview that was made available on Global Watch’s official Facebook page.

Yeo said TNB had already violated the Energy Commission’s standard for service levels, and that the energy company would still be penalised even if they corrected their wrong.

“Even if you corrected your wrong, you did wrong, you will be fined,” she stressed in the interview conducted in Mandarin.

Yeo said the Energy Commission is currently doing an investigation to determine which provisions of the Electricity Supply Act to fine TNB under.

“Next week or the following week, we will announce the provisions for the fine and teach them a lesson,” she said.

She noted TNB’s status as being the sole company providing electricity here.

“Because TNB is actually the sole company, you want to buy electricity, if you are unhappy, you must still buy from it.

“So I told the Energy Commission, you must grow fangs, you must regulate, so although they will correct the wrong, but there will certainly be a fine,” she added.- Malay Mail

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TNB customers seek explanation on higher-than-normal bill charges ...

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TNB to re-credit those overcharged

 

Negligence, Technial among TNB faults

TNB to re-credit those overcharged

Unhappy lot: Some of the consumers making a report over their inaccurate electricity bill at the TNB counters. 

MELAKA: Tenaga Nasional Bhd (TNB) has promised to re-credit the excess amount into the bills if consumers have been overcharged.

In a statement, the company said it viewed seriously the concerns of consumers over the drastic increase in their bills and was committed to resolving the issue.

It said it would ensure every complaint was investigated and follow-up action taken.

“This includes returning the excess amount if indeed they have been overcharged. It will be re-credited into the customers’ bills,” it said, adding that it would continue to cooperate with the Energy Commission.

TNB said a comprehensive effort was being carried out to thoroughly resolve the issue.

“This includes helping customers with high bills to personally address their grouses at the nearest TNB outlet or contact the TNB CareLine at 1-300-88-5454.

“We appreciate all the grouses, complaints and feedback and are focusing on finding ways to resolve these,” it said as it apologised to customers.

Meanwhile, yesterday, more than 300 people lodged complaints over their electricity bills in the first three hours of the TNB counters being opened at its headquarters in Jalan Banda Kaba here.

Some 30 counters were set up to take complaints from consumers, who lined up before the office opened.

On Tuesday, the counters, which were opened for 11 hours, took in 560 complaints.

The counters will remain open until tomorrow.

On Tuesday, Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin said negligence and technical fault as well as billing for electricity usage for over 30 days, instead of the standard 30 days, had caused electricity bills to spike for certain consumers.

She also said the complaints were from nationwide and not just in Melaka, where it is among the pioneer states to adopt TNB’s smart meter project.

In another statement, TNB denied a viral message on social media that its board of directors had received a government directive to increase electricity tariffs by 30%.

It said it did not have among its staff the name of the person who had purportedly written the message.

It said electricity tariffs were decided by the commission.

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Negligence, Technial among TNB faults

Negligence, Technial among TNB faults

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Minister: Technical and billing issues also to blame for price spike

PUTRAJAYA: Negligence and technical fault on the part of Tenaga Nasional Bhd were two among three reasons why electricity bills spiked for certain consumers but the government is having none of it.

Energy, Science, Technology, Environment and Climate Change Minister Yeo Bee Yin, who disclosed this, said TNB must be made accountable for what happened or risk facing legal action from consumers.

“They are not just going to get a slap on the wrist but must be accountable for this and resolve the matter with consumers. Fail to do so and they will face legal action,” she told a press conference at her ministry yesterday.

Also present was Energy Commission chairman Datuk Ahmad Fauzi Hasan.

The Commission had met TNB earlier yesterday over the uproar among consumers in Melaka, and other parts of the country who complained of higher than usual power bills.

Besides the two reasons, Yeo said the other given was that consumers were billed for electricity usage for over 30 days when the standard procedure required the utility firm to issue bills for 30 days.

Yeo said the complaints on surge in power charges was from consumers nationwide and not just Melaka households involved in the smart meter pilot project by TNB.

Many consumers had vented their frustration on social media.

In May alone, more than 300 complaints were lodged with the Commission. This was 10 times more than the complaints in the same month last year.

Yeo said the Commission would play its part by investigating the complaints and submit its findings.

Asked whether the affected consumers should settle their dues first, the minister said she would discuss the issue with TNB and believed the problem could be resolved before the payment deadline.

On the smart meter issue, Yeo said the Commission was also investigating to find out what had gone wrong.

Melaka is among the pioneer states to introduce the smart meter and to date, over 300,000 households have already been fitted with it.

Chief Minister Adly Zahari was quoted as saying that he wanted TNB to ensure the system was implemented properly and to resolve several problems, including that the reading shown on myTNB was not the same as that on the meter.

A TNB spokesman said grievances from consumers would be addressed on a case-by-case basis, adding: “Our role is to listen, understand and serve our customers while upholding the law.”

TNB also inviteed consumers in Melaka with grouses to attend its Customers Day at its office in Jalan Banda Kaba which will be held until Friday (8.30am to 4pm daily).

It said each case would be investigated based on the electricity use pattern over the last six months. The firm said it will also, upon investigation, credit any surcharge to the consumer’s account, in the event of overcharging or when excess reading had occurred.

Alternatively, customers can contact the TNB Careline at 1300-88-5454 or visit any TNB office in Alor Gajah, Bandar Jasin, Merlimau and Urban Transformation Centre (UTC) at Jalan Hang Tuah.

Meanwhile, Domestic Trade and Consumer Affairs Minister Datuk Seri Saifuddin Nasution Ismail said the Cabinet was the best avenue to discuss the issue of irregular electricity billing and the solution to it.

He believed Yeo would most likely be asked to explain the matter in today’s Cabinet meeting.

“I have received a lot of Whatsapp messages on this matter. The reaction we have received was nationwide,” Saifuddin said after chairing his ministry’s monthly assembly here yesterday.- The Star

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