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Friday, January 27, 2012

Measuring Happiness

BY Bain Insights, Forbes Contributor

Fred Reichheld Fred Reichheld

Happiness has been a hot topic in business lately and I’ve been delighted to see such a serious subject get the attention it deserves in the corner office. In the Jeffersonian tradition, the “pursuit of happiness” is considered an inalienable right on par with life and liberty. Yet, until recently, managers here and elsewhere in the world made little effort to rigorously measure or manage happiness.

That was part of the reason I created the Net Promoter score (NPS) nine years ago. When I was considering various names for the new metric, I thought seriously about calling it the Net Happiness Score. We describe NPS as a measure of loyalty, but the overarching objective of the framework is to make people happy—so happy that they recommend a product or company to friends and loved ones so they can benefit from a similar experience.

Of course, I ended up calling it NPS. I decided against NHS as a name because I feared it might sound too corny or whimsical to hard-minded business execs, causing them to overlook the very real connection between how customers feel about their experience with a company and that company’s profitable, sustainable growth.

But even today we still maintain a not-so-subtle link between NPS and happiness through the emoticons we use to report the scores.  For example, we communicate a Net Promoter Score of 75 with a wall of faces like this:
Net Promoter score emoticon wall

It’s pretty hard to miss the link between NPS and the emotional energy of happy or unhappy people when looking at a picture like this. Using emoticons to represent promoters, passives and detractors requires little additional explanation. What’s more, the happy, passive and angry faces illustrate that making people happy and earning their loyalty creates emotional outcomes, not just economic ones.

“If you figure out how to make employees happy and make customers happy, then the business just kind of takes care of itself,” says Zappos CEO Tony Hsieh. “It’s just about delivering happiness.”



Well, it’s not quite that simple since the happiness must deliver profits—but companies already have well-advanced measures to focus efforts on profits. What they have lacked is a rigorous metric for happiness—until the adoption of NPS. Leading practitioners use different language to describe the underlying emotional engine of NPS: Apple talks about enriching lives. Intuit talks about delighting customers. Rackspace talks about “Fanatical Service.”  But they are all talking about the same thing: making customers happier.

As I have noted before, in our work at Bain & Company we find it nearly impossible to separate the notions of employee happiness and customer happiness—they are two sides of the same coin.  There is no way to consistently turn customers into promoters unless they are being served by employees who are equally enthusiastic about their work, and there’s no way employees can be enthusiastic about their work if the customers they deal with all day long are detractors.

Some leaders assume that simply making employees happy will result in happy customers. That is dangerous thinking. When employees come to believe that the job of their leader is to make them happy, the result is almost always entitled but uninspired employees—who help create fewer and fewer happy customers.

Leaders can and should treat their employees well, but they can’t make them happy. True happiness must be earned through meaningful service to others. When a customer scores an employee’s work a 9—or especially a 10—they are giving a standing ovation that provides a real source of sustainable happiness.

What bosses can do is make sure their people are in a position to earn lots of 10s from their customers—by structuring teams correctly, assigning good leaders, providing the right tools and training, supporting them with good policies and putting individuals in roles that play to their strengths. And, as important as any of these, they can install a system that measures the impact employees have on customers and lets employees hear that feedback in a timely manner.

Many loyalty leading companies install employee NPS feedback systems to work in parallel with their customer NPS systems, because they recognize the close and interconnected relationship between customer and employee happiness. Integrating those two systems isn’t always easy—employee feedback has long been the province of the HR department, and employee NPS drifts naturally in that direction.

But loyalty leaders such as Apple Retail and JetBlue work hard to ensure that employee engagement isn’t pursued independently of the goal of delighting customers. Instead, they ensure that they set up a virtuous circle that positions employees to earn “10s” from customers and to hear about it and are rewarded for it. Employee and customer Net Promoter feedback systems remain fully integrated at those companies, because they are part of the same pursuit—the pursuit of happiness.

Fred Reichheld is a fellow at Bain & Company and co-author, with Rob Markey, of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World, published in September by HBR Press.

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Obama and Bernanke: Cooking Up Another Market Bubble?


BY James Marshall Crotty, Forbes Contributor
 
"Ben, look. You have to keep interest rates low or I am toast, dude."

The two most important leaders on planet earth each delivered major public speeches in the last 24 hours. Last night U.S. President Barack Obama, in what might be the last State of the Union address of his political career, suggested that the economy is improving, unemployment is heading down, the world is safer, and America’s standing in the world vastly improved all because of his administration’s policies. In a press conference this afternoon, Federal Reserve Chairman Ben Bernanke (by far, the most powerful non-elected person on the planet) delivered a more cautious assessment, suggesting that improved economic conditions, including decreased unemployment and steadily low inflation, will be affected by what happens in Europe and in the broader non-U.S. global economy (hint: China). Today’s upward rise in the U.S. stock market suggests that investors believe both men might be right. That is, there will be economic headwinds, but the U.S. will manage those headwinds well.



Just to make sure, Bernanke signaled that the Fed would keep interest rates low at least through 2014. This is unhappy news to America’s savers and the rabidly anti-Fed Ron Paul (who believes Fed money printing is the root cause of our economic malaise), but music to the ears of investors, new homebuyers, and for what Obama terms those “responsible homeowers” seeking home refinancing (who will now pay a 30-year mortgage rate of just 3.88%). Who knows, maybe housing principal forgiveness is on the way too (ah, heck, throw in a toaster while’s you’re at it).

But, with such initiatives, are Obama and Bernanke just cooking up another housing and market bubble to go along with the current student loan bubble?

What are your thoughts on Obama’s State of the Union and the Fed Chairman’s news conference today? Are things slowly getting better? Will we be able to manage the turmoil in Europe and a slower growth China? Will their remedies make the U.S. economy stronger long-term?

Or are these two men missing some elephant in the living room?

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‘Trillionaire’ Emperor mocked by Netizens!

kamal2

Kamal Ashnawi's tale draws scorn and sarcasm from online community

P. ARUNA aruna@thestar.com.my The Star/Asia News Network

PETALING JAYA: The Tanjung Malim-born, who claims to be a “trillionaire” and the owner of treasure stashed away in a secret cave, has got the online community buzzing about his proclamation of royalty, too.

Most of the comments were scornful and sarcastic, with many calling Kamal Ashnawi the creator of a mighty tall tale.

In response, Kamal said he was not surprised by the negative reaction, saying the “common people” would soon see evidence of his claims.

Facebook user Khairul Nizam Anuarul Hakim said Kamal’s story was illogical and compared it to popular Japanese comic character Doraemon.



“The story of Doraemon seems more logical than this guy’s story,” he said.

Kamal, 48, a Dutch citizen, claimed, in an article published in The Star yesterday, that he was a descendant of royal families in China, India, Java and Siam.

He said 86.7% of the money in the world belonged to him as he had treasures hidden in a three-metre-high cave, with gold bars stacked up like a pagoda, US$15mil (RM46mil) in jade and US$10mil (RM31mil) in diamonds and stacks of US dollars.


kamal_namecard

Kamal, who hopes to be recognised as the Emperor of Indonesia soon, claimed that the treasures belonged to the dynasties that ruled China, and that there was more in other mountains and vaults all over the world.


He had shown documents, allegedly from a London branch of HSBC, to prove that he has five trillion euros (RM20 trillion) in an account there.

Kamal said he had come forward because there were too many false claims by others who said they were owners of the royal assets.

Both the local and London branches of HSBC bank declined to verify Kamal’s claims, citing confidentiality.

Acting Indonesian ambassador Mulya Wirana said they had heard of others making such claims but “nothing of this magnitude”.

“There have been many others who have made claims about treasure belonging to Indonesian royalty and they have all turned out to be fake,” he said yesterday.

Mulya added that his government had never heard of Kamal but said he would look into the claims.

Related post:

A 'trillionaire' descendent of the Emperor of China is the ‘Emperor of Indonesia’?

Will China's rise shape Malaysian Chinese community?



Khoo Boo Hong of the Leong San Tong Khoo Kongsi clan associations in Penang, Malaysia. Khoo Boo Hong says overseas Chinese are no longer seen as the rich ones
 
In Malaysia's northern state of Penang, a distinct shift is being felt in the immigrant Chinese community, as it rides the wave of China's economic rise.

The Leong San Tong Khoo Kongsi, one of the richest clan associations, used to send money back to their ancestral home in Fujian province, China.

But that is changing as places like Sin Aun, a fishing village that the clan members' families hail from, are now bustling and have no need for money sent from overseas.

"In the past, overseas Chinese were seen as more wealthy but now the Chinese from China are even richer than us," says the clan association's Khoo Boo Hong.

Indeed, Chinese money is becoming more visible in Penang. A bridge that is currently under construction is being partly financed by a cheap loan from the Chinese government. The 4.5bn Malaysian ringgit (US$1.4bn) project is set to be the longest bridge in South East Asia, stretching 24km (15 miles).

The Chinese community in Malaysia acts as a bridge for business opportunities in China. The Chinese community in Malaysia acts as a bridge for business opportunities in China.
 
In 2010, Malaysia was one of China's biggest trading partners from South East Asia. Two-way trade hit 147bn Malaysian ringgit (US$46.3bn) last year, with a push to more than double that amount by 2015.

'Special relationship'
 
Much of the trade has been established by the Chinese Malaysian community, says Oh Ei Sun, the former political secretary on Chinese affairs to Prime Minister Najib Razak.

Malaysia was the first South East Asian country to form diplomatic ties with China in 1974.



China's diaspora

  • First major emigration in 14th-16thC by traders and seafarers
  • Colonial powers used Chinese as labourers in SE Asia and the Americas
  • But also have reputation for business success
  • There are about 30m overseas Chinese in total
  • Indonesia and Thailand have the biggest numbers - 7-9m each (estimates)
  • Singapore has the highest concentration - 3m, or 75% of its population
As a result the two countries have a special relationship, and the Chinese in Malaysia have tried to exploit this kinship by developing business ties with China, says Mr Oh.

The Chinese began arriving on Malaysian shores in the early 15th Century. Today, they make up 24% of a population of 28 million, and have always been more prosperous than other ethnic communities.

According to a 2011 Forbes magazine list, eight out of the top 10 richest Malaysians are ethnic Chinese.

This wealth imbalance has fuelled long-standing resentment among the Malay majority. It erupted into deadly race riots in 1969 - violence that two years later led the government to implement an affirmative action plan called the New Economic Policy.

This gave ethnic Malays and indigenous groups privileges over the Chinese and Indians, such as cheaper housing, priority in university scholarships and civil service jobs. The policy officially ended in 1990 but it has been succeeded by similar plans.

Businessman Lim Cheah Chooi hires Malaysian or Singaporean Chinese managers for his factories in China Lim Cheah Chooi hires Malaysian or Singaporean Chinese managers for his factories in China
 
"The quota system is still in place on so many levels," says Teo Nie Ching, a lawmaker from the opposition Democratic Action Party. This limits job prospects for Malaysian Chinese in certain businesses, including listed companies, she says.

"After so many generations [the Chinese] still feel that we are second class citizens," Ms Teo says.
Analysts say this sense of alienation has made many Malaysian Chinese look for opportunities elsewhere, including China.

Speaking the language
 
As the Chinese economy opens up, Malaysian Chinese act as a bridge because many are educated in the United States or Britain but they can also understand the Chinese language and culture, says Lim Cheah Chooi.

His engineering firm, Unimech Group Berhad, has production factories in China, but he employs Malaysian or Singaporean Chinese at the middle management level.

This is something you see even among local Chinese companies who export to the West, says Mr Lim.

"How many people can say they speak Mandarin, multiple Chinese dialects, Malay and English? Most Malaysian Chinese can," he says.

This advantage is maintained because of Malaysia's multilingual education system. Ethnic Chinese and Indians can choose to study at the primary level in their mother tongue.

With the rise of China, more and more people, including non-Chinese, want to learn Mandarin, says Yong Yeow Khoon, CEO of the Chinese-language newspaper Guang Ming Daily in Penang, who is also a board member at an independent Chinese school.

The number of non-Chinese in Chinese vernacular schools is estimated to have grown to over 60,000 over the last three decades.

Even the Malay prime minister has sent his son to learn Mandarin at the Beijing Foreign Studies University.

Optimists point to this as a sign of increasing acceptance of Chinese culture by the Malay community. But some say this is wishful thinking.

Attitude change?
 
Although the government has been pushing for national unity through the 1Malaysia slogan, analysts interviewed by the BBC do not believe that there is a fundamental change in attitude towards the Malaysian Chinese.

Economist Cheong Kee Cheok, who used to work for the World Bank, says some Malays do not distinguish between the Chinese from China and the ones from Malaysia.

"Malaysia in some ways is hostage to its own politics," says Mr Cheong.

He also says that Malaysia needs to be more aggressive in accessing the Chinese market. It may have had a head start in China, but "unfortunately...never used this advantage".

He believes much more can be done to facilitate relations between the two countries. At the moment most businesses who get into China are through the individual efforts of Malaysian Chinese businessmen, he says.
He says Malaysian leaders are not serious about China's rise.

The latest visit from Chinese premier Wen Jiabao in April could lend credence to this theory.

Malaysian blogs were filled with complaints about the grammatical mistakes on the welcome banner put up for Mr Wen in Chinese, suspected to be roughly translated from Malay.

Interpretations vary but the Chinese banner read: "Official welcoming ceremony, with him together his Excellency Wen Jiabao official interview Malaysia."

Many comments on Lowyat.net forum said that was shameful, given that ethnic Chinese people form the second-largest population in this multi-racial country.

"What do you expect? No Chinese working in government," wrote automan5891.

Related post:

Chinese, and truly Malaysian?

More on This Story

Thursday, January 26, 2012

A 'trillionaire' descendent of the Emperor of China is the ‘Emperor of Indonesia’?

Enter the ‘Emperor of Indonesia

 

 By PHILIP GOLINGAI The Star/Asia News Network

A Tanjung Malim-born Dutch citizen claims he is a descendent of the Emperor of China and that his bloodline is linked to royal families in India, Java and Siam.

IT is not every day that you get to meet a trillionaire. So when I was invited to interview Kamal Ashnawi, a person I've never heard of, I said yes.

On Saturday morning, at a Kuala Lumpur hotel coffee house together with two of Kamal's aides, I waited for the so-called trillionaire.

Wearing a baseball cap, long-sleeved shirt and jeans, he sauntered over to our table. The two aides bowed, pressed their palms together to their forehead as if greeting royalty and kissed his hands.

“We call him Tuanku as he is a sultan from Indonesia,” one of the aides whispered to me.

The money trail: Kamal with a document which he claims proves that he is a trillionaire. >>

According to Kamal, he is a Dutch citizen born in Tanjung Malim, Perak, on Jan 1, 1964.

“I'm a descendent of the Emperor of China and in a history that went haywire, my family fled from China to Kedah. I traced my bloodline to the royal families of China, India, Java and Siam,” claimed the man who is also known as Raden Mas Prabhu Gusti Agung Ki Asmoro Wijoyo.

“I grew up in Tanjung Malim and my family here is very simple and ordinary. Nobody in my family talks about our royal blood and wealth. But my grandmother once told me: “You are special and, when the time comes, you will know.”

It was in Holland in the late 1980s that Kamal “found out who he really was”. A member of an Indonesian royal family, kicked out of the country by president Sukarno, told him he was of royal blood.

In London in the early 1990s, a lawyer told Kamal about his royal family's massive wealth. Unconvinced, he told the lawyer to prove his claims.

He and the lawyer flew from London to Hong Kong to meet the “keeper of the royal treasure”. From there, Kamal and the keeper travelled to Kunming in China.



They hiked up a mountain for four hours and reached a cave guarded by an old couple who, Kamal says, are immortals.

“If you tried to pass them without their blessing, you would cough blood and die,” he said.

Inside the three-metre-high cave, Kamal saw gold bars stacked like a pagoda, US$15mil (RM46mil) in jade and US$10mil (RM31mil) in diamonds and stacks of US dollars.

“I took a gold bar and knocked it on a rock. It was really gold. The treasure is the wealth of the dynasties that ruled China. Their wealth was also kept in other mountains and in vaults all over the world,” he said.

About three years ago, when Kamal watched Nicholas Cage's movie National Treasure, he laughed.

“The treasure in the movie was small compared to the wealth I saw in the mountain,” he said.

Next, Kamal told of his meeting two years ago in Kuala Lumpur with Dr Wong Eng Po, a royal physician from China.

Dr Wong placed his hand on Kamal's bald head, then immediately bowed in front of Kamal and ordered his five followers to do the same.

“He said I was the reincarnation of Emperor Nurhaci (1661-1626) of China. He felt an energy on my head which was superhuman because an emperor, unlike an ordinary human, has to think more.

“I'm the reincarnation of two emperors of China,” Kamal added.

He elaborated that a few years ago, the royal family decided he would be the sole administrator of the royal wealth kept in secret accounts in about 1,000 banks worldwide.

“This means that 86.7% of the world's money belongs to me,” he said.

Taking out several folders, Kamal said: “You're lucky, I brought documents.”

He produced an A4-sized paper with the photographs of the national treasure, the immortal couple and several “official-looking” letters allegedly from HSBC certifying he has an account of five trillion euros (RM20tril).

“That is a small amount. I have more money in other banks and institutions,” he added.

I wondered why his name has not appeared in the Forbes' list of world's richest people. And a suspicion lingered about his claims.

However, I could not authenticate his documents since the bank was closed for Chinese New Year.
Kamal has not made any withdrawal from the account as “it is not money that you can move just like that”.

“The money is under the control of Indonesia, Germany, Britain, the US and the Euro Central Bank and I've got to go smooth with them,” he said.

“I can't use the money directly but I will invest in certain projects. Like three trillion euros (RM12tril) to green a desert in China.”

Curious, I asked what was the difference between a billionaire and a trillionaire.

He replied: “A billionaire needs to show he has the money. But for me, I don't need to show that I got money. I can travel in a bus. I can wear slippers.”

Born in the year of the dragon, Kamal believes 2012 is his year. In March, he says he will negotiate with institutions such as the IMF to be recognised as the Emperor of Indonesia.

He says he's rich. But his story could just be as rich.

Let's hope he is not another Elie Youssef Najem, the so-called Lebanese billionaire who made headlines for all the wrong reasons.

ROWE for an honest living ?

Cover of "Why Work Sucks and How to Fix I...
Cover via Amazon

A WRITER'S LIFE By DINA ZAMAN

The traditional economy of working long hours no longer works in a global economy that does not recognise time zones and deadlines.

MUCH has been written about the number of holidays and company leave days Malaysians have. What is apparent is the effect on productivity. Thus, begs the question: What is true productivity?

A number of columnists have shared their views. Is it true productivity when employees leave late simply because of the following reasons:

> The boss is working late or there is an unwritten code that until the boss leaves, no one else can; and

> The longer you stay at work, even if you are on Facebook, you are a good worker?


Peer pressure is a factor; another are long meetings with no set agenda and goals.

Perhaps Malaysian companies and business owners would do well to look at the US and Europe. Despite their worsening economies, a movement that addresses work-life balance is gaining ground.

Why Work Sucks and How To Fix It, written by Cali Ressler and Jody Thompson (www.gorowe.com) is about creating a results-only work environment (ROWE). Hot on the heels of lifestyle gurus such as Tim Ferris of the 4-Hour Workweek, Ressler and Thompson write about and offer solutions to the never-ending circus of meetings, schedules and clock-ins.



The traditional economy of working long hours from Monday to Friday, and also weekends, no longer works in a global economy that does not “understand” time zones and deadlines.

Home life, chores like doing the laundry, missing the children’s school concert — there has to be a better way to make a living.

You may wonder what is the difference between a flexible work arrangement and a ROWE.

Simply put, with flexi hours the employee needs permission and faces limited options. It is management controlled, requires policies, focusses on time-off, and there is high demand and low control.

ROWE offers the worker the following: No permission is needed and the working boundaries are unlimited. The employee manages his or her KPIs, and this requires accountability and clear goals.

If these are not met, out you go. ROWE focusses on tangible business results and it is high demand with high control.

Employers should view ROWE as beneficial to their businesses. They stop paying people for activities (Facebook anyone?) and start paying for outcomes.

They stop paying people for a chunk of time, and start paying them for their work. The employer must set clear terms of references on what needs to be done on a daily, weekly, monthly and yearly basis.

“Then it is up to the employee, with the coaching and guidance of the management, to meet those goals. If there are problems along the way, it’s the work that comes under scrutiny,” say the authors.

The big question is whether we Asians can adapt to this.

Asian businessmen and conglomerates have a different view of hard work, discipline and meeting profit margins. Despite the available technology, burning the midnight oil at work and networking while juggling a personal life still seem to be the practice.

It is common to see employees carrying two or three mobile phones and hooked onto almost every social media site, all in the name of keeping abreast with business trends. Is it any wonder why we are stressed?

Many will argue that with the wealth we are seeing now, there is little to complain about. People are more educated, healthier and hold down jobs.

However, economic growth and human development do not always coincide (UNDP Human Develop-ment Report 2010), and this is quite evident when one observes the current lifestyles of Malaysians.

Something must be amiss when many Malaysian professionals take up multi-level marketing jobs and other side businesses (i.e. tuition, catering) just to feed the family.

Young parents, seeking a better future for their children, take up consultancy or off-site projects just to be able to afford the tuition and activities their children need.

Holidays see tired families barely able to enjoy themselves. Stress-related illnesses are on the rise. The breakdown of relationships is on a steep increase, and thanks to limited time and resources, friendships are via social media like Facebook. This is not healthy.

More holidays do not mean that one’s life will change for the better when the fundamentals such as low pay (or not being paid what is worth) and archaic management per se are still practised.

With inflation on the rise on basic household goods, the Malaysian worker will have to grind even harder yet probably save little.


> A WRITER'S LIFE By DINA ZAMAN - The writer is working on religious histories and communities of Malaysia. She can be contacted at editor@thestar.com.my.

Change or be changed!

Malaysia Meetup 2010/05
Image by Danny Choo via Flickr
WE all know that people and businesses who don’t adapt get phased out. Generation X, of which I am part of, has seen the evolution of technology transform how we live our daily lives.

From the VHS tape to the DVD and Blu-ray discs, and from snailmail to email, there are numerous examples how one way of doing things has given way to a faster, better and cheaper methods.

The bankruptcy of Kodak is the latest proof of how businesses can become irrelevant if they don’t keep up with the times. Research In Motion Ltd, the maker of BlackBerry phones, is feeling what Nokia has gone through. The digital age is moving along at breakneck speed and is transforming a multitude of industries and leaving an indelible mark on people and businesses.



There are companies that have done well to make changes on the fly. Most famous is Apple and before that Corning, which was – and maybe still is – famous for its cookingware rather than its fibre optics.

The need to transform is also not lost on corporate Malaysia. A lot of the big banks have done so and have become a lot better at what they do today. MMC Corp changed from a miner to an infrastructure player and the likes of Genting and IOI have expanded dramatically in the business they are in to become world giants today.

That transformation is also seen in the big institutions in Malaysia. The Employees Provident Fund restructured its portfolio from owning 400-plus stocks, some of which most punters will not touch today, to a leaner portfolio of around 100. Its narrower focus has allowed it to take the plunge into private equity and property and, as a result, the returns it can make for depositors should also improve in time.

The same can be said of Khazanah Nasional Bhd. In 2004, when Khazanah first started under new “management”, it had a bunch of old assets sitting in its books. They included stakes in some of the largest companies in the country, but sitting idle and waiting for results was not the way to go.

Khazanah restructured its portfolio, and from a bunch of companies that was heavily leaning towards utilities and telecoms, it invested in new businesses and industries. New investments were in part funded by monies from asset sales such as the divestment of Khazanah’s legacy stakes in Pos Malaysia and Proton.

As a result, Khazanah’s returns improved. During a recent briefing with the media, Khazanah revealed that if it had just sat on it and relied on the government-linked companies’ transformation programme alone, its returns would have been a meagre 2% a year.

But it did not do that and instead invested in new businesses which it felt will bring better growth. Those new investments brought in a return of 22% a year.

One such investment is the hospital business. Integrated Healthcare Holdings (IHH), which consists of hospital investments such as Apollo Hospital Enterprise Ltd and Parkway Holdings, recently made a big acquisition in Turkey when it bought Acibadem.

Healthcare in the demographics in which IHH operates will be hugely lucrative. India, South-East Asia and now Turkey have the desired young but ageing population with growing incomes.

IHH is slated for a massive listing and the changes that some entities in corporate Malaysia have undertaken should be a showcase of how transforming when it needs to be done should be the course of action.

Deputy news editor Jagdev Singh Sidhu wonders when the retirement age in the private sector will be raised.

Wednesday, January 25, 2012

Call for a damn good shot: Light not founded Penang and Raffles, Singapore! Hang Tuah.., mere legends?

Myths, prejudice and history

Question Time by P.GUNASEGARAM

It is next to impossible to make history objective, but we must give it a damn good shot.

LEGEND is a lie that has attained the dignity of age. – HL Mencken The very ink with which history is written is merely fluid prejudice. – Mark Twain

Remember Jalan Birch in Kuala Lumpur, near the Merdeka Stadium? It’s been called Jalan Maharajalela for many years now, Birch becoming a victim of a programme of Malaysianisation of road names.
The Maharajalela station (Kuala Lumpur Monorai...
Image via Wikipedia

But Birch also became a victim of Malaysianisation of history – from hero, he became a villain, and his killer, yes, Maharajalela, became a hero in the flash of a road sign change.

Few things can so poignantly illustrate the change in historical perspective as a country changes.

JWW Birch was a British resident (adviser to the Sultan) in Perak in the 19th century. The British used a system of residents to control most Malayan states. A local called Dato Maharajalela assassinated Birch.

Although the reasons why he did this are obscure, Maharajalela is now hailed as a nationalist who opposed colonialism and died in the process – he and his accomplice were hanged.

Hence his elevation to hero status and Birch’s relegation to villain, a representative of an occupying force.

I remember my early history textbooks post-independence put Maha ra jalela in bad light until years later when the historical perspective began to shift.

We studied in our history books that Sir Francis Light was the founder of Penang which is ridiculous from a Malayan/Malaysian perspective because Malayans must have known the existence of Penang long before it was “founded” by Light. To this day, Wikipedia states that Light founded Penang. How confounding is that.

Captain Francis Light:  The statue of Captain Sir Francis Light at Penang, Malaysia

When the British “founded” places, it meant they then established a system of governance with rules of law. There is a court system and a police force. Prior to their “founding” there was no such legal system among the locals.

Then, there was Sir Stamford Raffles who similarly was said to have “founded” Singapore conveniently and erroneously erasing the arrival earlier to that place by a prince from Palembang, Sang Nila Utama, some 500 years earlier.
Sir Stamford Raffles, regarded as the founder ...
Image via Wikipedia

It seems like even Singaporeans believe their history started with Raffles. I was at a performance put up by Singaporean MBA students in 1991 which started off the history of the country from the time Raffles “founded” it in 1819. How unfortunate!

It was with great amusement that I read many years ago of a stunt pulled by an American (Red) Indian.

After arriving in Italy via a commercial flight, he promptly announced that he had founded Italy.

And what right did he have to make that outrageous claim? The same that Christopher Columbus, an Italian who sailed on behalf of the Spanish monarchs, had when he proudly claimed that he had discovered the Americas (at that time Columbus thought it was the East Indies) in 1492, a land already in habited by millions of others.



Now, Prof Emeritus Tan Sri Khoo Kay Kim has controversially raised lots of heckles and temperatures by saying that Malay warriors such as Hang Tuah and Hang Jebat were mere legends – myths invented by fertile minds for the amusement of others, much like the Greek gods.

He is, however, a renowned historian with no political ideology, racial or national axe to grind.

To his critics he has this to say: “If you don’t agree with me, bring out the sources to show I am wrong. You cannot simply say you don’t agree. I am saying that these things were not true because no reliable sources confirmed they existed.”

That is a clear indication as to how we should go about clarifying history.

History must be based on facts. It must seek to recreate - without any ideological, national, racial or any other bias - what happened to who, what, when, where, why and how, the journalistic five W’s and one H.

Otherwise it remains a myth and legend.

Just as in the case of Hang Tuah, one should seek to ascertain whether Maharajalela was indeed a hero by trying to establish, based on facts, his motives for killing Birch.

Otherwise it becomes a mere speculation and interpretation which is not history.

We are a relatively young country and yes, we would need to rewrite history from the perspective of Malaysia and Malaysians. No, Light had not founded Penang and Raffles, Singapore.

There may be many questions we can’t answer but we must make an effort to find them. And we need a proper system of archiving so that future generations know things the way they were.

History in school must not be a tool for nation building or used for any other agenda but to paint a true picture, as far as that is possible given all our collective prejudices, of Malaysia and of the world.

It needs to have balance, fairness and most of all truth about everyone’s contribution to nation building.
It must not seek to aggrandise one race or religion at the expense of others.

It must have enough of a mix of subject matter to ensure Malaysians have sufficient appreciation of Malaysia and how it has come to be where it is as well as an unbiased understanding of the state of the world. Anything else and it would become poor propaganda instead.

The best way towards this is to have a curriculum drawn up by historians and true educationists and to put in place a rigorous means of verification if we need to change history or at least what we learn of it.
You can interpret history but you must not rewrite it without factual basis.

It is next to impossible to make it objective but we must give it a damn good shot nevertheless, if we are not to live in and perpetuate a lie.

Independent consultant and writer P Gunasegaram (t.p.guna@gmail.com) says we need an accurate history before we learn anything from it.

Hang Tuah part of Malay cultural heritage

I REFER to Prof Emeritus Khoo Kay Kim’s statement declaring that Hang Tuah and Kris Taming Sari are the figments of somebody’s imagination based on the lack of credible evidence to authenticate their existence. As such they are not historical facts.
The bronze sculpture of Hang Tuah in Muzium Ne...
Image via Wikipedia

But these two elements are part of the Malay cultural heritage and have been embedded in the annals of the Malay civilisation, initially through oral tradition and later recorded in literary, dramatic and scholarly works.

Together with Puteri Gunung Ledang, Nenek Tempayan, Mat Jenin and Lebai Malang, they have adorned our lives through the retelling of their adventures and foibles in literary, dramatic and cinematic works.

They provide us with the opportunities of exploring the moral and ethical percepts of their actions.
Such traditional characters are ingrained as part of our psyche.

Many of us were brought up with Hang Tuah representing the epitome of loyalty, bravery and humility, character traits of such universal and noble stature.

In one swift swoop, Prof Khoo demolished part of our mores and lore citing the lack of concrete evidence to corroborate their existence.

As such, he suggested that they cannot be included as part of the history of the Malays.

But history itself is not beyond reproach. For historical narrations are a conglomeration of facts and fallacies that are given credence by those in power who tend to benefit most from such accounts.

And again, history was written by the victors who neglected the contributions of the vanquished, except those that portray them in a negative light. Thus, the “facts” were slanted to favour the powerful and the ruling elite.

Look at the account of the American Indians in the history of the American West. It portrays them as barbaric and evil and the white man as humane people who civilised these savages by putting them in reservations.

Likewise, the skewed perception of the aboriginal people in the annals of the Australian history.

In the same vein, a “historical” account of Palestine by the Jews would differ markedly from that of the Palestinians.

Similarly, the descriptive exploits of the Christian Crusade extolling the bravery and virtues of King Arthur would not tally with the account of the Muslims praising Sallahuddin Al Ayobi and the Arabs in the defence of Islam.

Thus, oral and recorded history is perceived from the perspective of the recorder who is not a disinterested party.

As for Hang Tuah and his companions, they have for so long been part of our cultural history. So too is the Kris Taming Sari which may not just refer to a single physical entity but rather a recognition bestowed on those that possess mystical and supernatural aura.

MOHAMED GHOUSE NASURUDDIN, Universiti Sains Malaysia, Penang   

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